* The orange line represents our goal of 85% for each category.

Question	% Favorable (Agree or Strongly Agree)
Help Desk personnel are able to resolve my problems professionally and quickly.
I have adequate technology (PC, network access, printing capability) to do my job effectively.
Classroom technology is maintained in good working condition.
Classroom technology problems are resolved in a reasonable timeframe.
I can easily access the applications I need from off-campus locations.
Campus wireless Internet access is available where I need it.
Information is easy to find on the website.
I am informed adequately of system outages, e.g., GroupWise maintenance.
I understand how to request services from Information Technology.
The Information Technology department brings new technology ideas to campus.

Action Items

1. Week-end coverage for the Help Desk will be upgraded, and some of the current week-day staff will be rotating on week-end coverage.
2. We will continue to improve measurement techniques on the Help Desk to find root causes of dissatisfaction.
3. Six classrooms will get technology upgrades during the summer of 2011.
4. All classrooms will be assessed for ergonomic improvements during the summer of 2011.
5. We will be conducting training by department so that customers understand how to access their particular applications off site.
6. The RMU website continues to be re-vamped. The Marketing department will be releasing a new version of the external-facing site, and IT is continuing to evolve the legacy site to an intranet. For Fall 2011, the Faculty and Staff landing pages will be combined and the newly-designed Human Resources site will be completed.

Do you have a suggestion to improve IT services? Send us an email at wieckowski@rmu.edu