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  Help Desk

For More Information,
Contact:

Help Desk
Moon Campus
Hale 205

help@rmu.edu
412-397-2211

Office Hours:
Monday - Thursday
     7am - 8pm
Friday
     7am - 5pm
Saturday
     Open for doctorate
       programs

Sunday
     Closed

24x7 Phone Support

ResNet
Moon Campus
Lexington Hall
First Floor

412-397-2299

Office Hours:
Monday - Thursday
     1pm - 11pm
Friday
     1pm - 6pm
Saturday
     Closed
Sunday
     6pm - 11pm

New Students 

The first step to using any RMU technology is to activate your Sentry account.  The next step is to activate your RMU Google account, which includes your email (Gmail) and Google Apps for Education.  Your Google account name is the same as your Sentry account but your password for Google is the last 10 digits of your Freedom Card.  After activating your account, change your password using instructions found on the Password Help page.

myRMU
- myRMU is the web page with links and information for students to use on a daily basis.  

Sentry Secured ServicesGirl Laptop
- These are online applications for class schedules, registration, grades, etc.

Email
- RMU students use a customized version of Gmail and also have access to other Google applications - Docs, Sites, Calendar, and Chat.   Your initial password is the last 10 digits of your Freedom Card number.

Wireless Internet Access
- RMU has wireless access in all residence halls and wireless printers on the Moon and Pittsburgh campuses and at the Island Sports Center.

RMU Alert
Register for RMU's emergency notification system so that you know when a significant, unplanned event is happening on campus. 

Printing
Each semester students get a personal printing account with a balance of $30.  Printing to an RMU printer deducts from this account at the rate of 10 cents for black and white pages and 75 cents for color pages.  If students remain within the $30 allocation, printing is free for the entire semester!  To add funds to a printing account visit Student Financial Services in the lower level of Revere Center.

Computer Labs
- RMU offers a variety of computer labs across all our campuses and locations.  From any of the computers in these labs you'll be able to check your Gmail, conduct class research, or print class papers.

ResNet
- Residential Network Support, ResNet for short, is an outreach of the Help Desk and is staffed by resident students.  Resident students can call 412-397-2299, email resnet@rmu.edu, or stop by the office in the first floor of Lexington Hall for help.  Hours are on the left side of this page.

Citrix Remote Access
- This link will describe the process for using Windows general lab software and getting access to your student network drive while off campus.  

 Recommended Computer Specifications
- Looking to buy a new computer for RMU? Check out what we suggest

Software / Hardware Discounts
- The benefits to being an RMU student are endless, including the perks of discounted software & hardware!


 
 

 

ROBERT MORRIS UNIVERSITY

6001 University Blvd. Moon Township, PA15108 800-762-0097 © 1995 – 2011 Robert Morris University. All rights reserved.